Introduction
Welcome to FNG (“we”, “our”, “us”), a logistics and delivery management platform that connects businesses with delivery agents. We are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information. It describes how we collect, use, disclose, and protect your personal information when you use our websites, apps, and related online services. By accessing or using our services, you agree to the terms outlined in this policy.
Information We Collect
a. Account Information
When you register or use our platform, we may collect:
- Full name
- Email address
- Phone number
- Company name
b. Business & Operational Data
- Pickup and delivery addresses
- Order and task details
- Delivery schedules and routes
- Uploaded documents (e.g., proof of delivery, signatures)
- Item packages and its pricing
c. Agent / Driver Data
For delivery agents using the platform:
- Name and contact details
- Vehicle information
- Performance and skill information
d. Location Data
We collect real-time GPS location data from agents to:
- Track deliveries
- Provide live tracking to customers
e. Payment & Billing Information
- Subscription details
- Billing address
- Transaction and invoice records
Note: Payments are processed securely via third-party providers (e.g., Stripe). We do not store full card details.
How We Collect Information
- Directly from you via registration, forms, and profile setup
- Automatically through cookies, and tracking technologies
- From third parties or partners where relevant like Google APIs or Stripe
How We Use Information
- Provide and operate the platform
- Assign and manage delivery tasks
- Enable real-time tracking and notifications
- Process payments and subscriptions
- Improve system performance and user experience
- Communicate updates, alerts, and support messages
Sharing of Information
We do not sell your personal data. We may share your data with:
a. Service Providers
- Hosting providers
- Payment processors (e.g., Stripe)
- Analytics tools
b. Operational Sharing
- Delivery agents receive necessary task details (e.g., addresses, contact info)
- Customers may receive tracking and agent information (limited to what is required)
c. Legal Requirements
We may disclose data if required by law, regulation, or legal process.
How Long We Retain your Data
Information is retained only as long as necessary for service provision, legal obligations, or legitimate business interests
- Information is retained only as long as necessary for service provision, legal obligations, or legitimate business interests
- Maintain operational records (e.g., delivery history) for 3 months
- Comply with legal and financial obligations
What Rights you Have Over your Data
- You can request access, correction, deletion, or portability of your data
- You have the right to opt-out of marketing communications and certain data uses
To exercise your rights, contact us at: sales@viagoo.co
Use of Cookies
We use cookies and similar technologies to enhance user experience and deliver personalized content. You can manage cookie preferences through your browser settings.
Contact Us
For privacy-related questions or requests, contact:
Email: support@nexg-sg.com
Address: 91 Bencoolen Street, #05-06 Sunshine Plaza Singapore 189652